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Completed Evaluation Form
Event Date:
Friday, 3 October 2014
Event Type:
Wedding
Venue:
Newton Hall - Newton by the Sea, Northumberland
Submitted On:
Saturday, 18 October 2014
Marvellous Evaluation
Star Ratings
If you had to give us a star rating out of five (5) for our pre-event Customer Sevice, what would you rate us?
Good
If you had to give us a star rating out of five (5) for the DJ performance, what would you rate us?
Perfect
Could you elaborate on why you have given us these ratings?
I would definitely recommend marvellous disco to my family and friends and would certainly use them again. We had issues prior to the wedding with guests not being able to add their song requests to the website however they did it the old fashioned way in the end and requested them vi the DJ Simon on the night. brilliant service and a great disco provided. Thanks Helen
Please indicate your satisfaction with the following aspects of our service:
Courtesy & helpfulness
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Punctuality
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Sound clarity
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Lighting quality
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Attire
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Value for money
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Ability to keep guests happy
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Please indicate your satisfaction with the following aspects of our relationship:
Ability to get in contact
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Pre-event support
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Ability to have control of your event
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Online system experience
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
DJ experience
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Overall customer service
Extremely Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Extremely Dissatisfied
Just a few more questions..
How would you rate our service compared to competitors?
Don't know
Much better
Better
Neither better nor worse
Worse
Much Worse
Would you recommend our service to your friends / family?
Yes
No
Maybe
Is there anything we could have done better?
No
Any other comments you would like to make?
No
Would you be happy for us to use your evaluation on our website?
Yes
No